ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify and categorise products

1.1

Products are identified in terms of specified criteria in accordance with workplace procedures

1.2

Products are categorised in terms of specified criteria in accordance with workplace requirements

2

Match products to locations based on specified criteria

2.1

Locations for products are determined based on specified criteria

2.2

Labels, inventory systems and other information sources are used to assist in identifying products, and handling and storage requirements

3

Assist individuals to solve stock identification and location problems

3.1

New stock items are identified and particular product information is brought to the attention of relevant personnel

3.2

Stock queries are predicted and team members are assisted to locate and assimilate information relevant to these products

3.3

Personnel are assisted with routine and non-routine stock enquiries and actions are taken to update product information for relevant personnel

3.4

Personnel are encouraged to maintain and build product knowledge by accessing product information and applying problem solving and information analysis skills

4

Identify appropriate transfer and handling requirements

4.1

Resources used to transfer different products through the storage zones are identified and evaluated

4.2

Work in receival and despatch areas is supported by identifying and reporting variances

4.3

Stock re-ordering is informed by knowledge of product source, frequency of pick destination or seasonality of products and potential for supply problems

4.4

Relevant documentation is completed in accordance with workplace procedures

5

Contribute to continuous improvement

5.1

Knowledge of customer requirements is used to determine work design

5.2

Potential problems are predicted and notified to appropriate personnel

5.3

Opportunities for improvements to own work methods are identified and notified to appropriate personnel

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing, reading and interpreting relevant product information, policies and regulatory requirements

applying relevant legislation and workplace procedures

communicating and working effectively with others

modifying activities depending on operational contingencies, risk situations and environments

operating and adapting to differences in products and services in accordance with operating procedures

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using relevant communications, computing and office equipment

using information on products/stock to determine, plan and organise processes used for receival, storage, goods movement, despatch, stock levels and re-ordering processes

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

codes of practice and regulations relevant to workplace activities

documentation requirements including reports and records concerning damaged or contaminated goods

housekeeping standards and procedures

information on various categories or groups of products including their key characteristics and hazards, and any special handling, stacking and storage requirements

operational work systems, equipment, management and site operating systems

product sources, destinations and potential problems

re-ordering procedures and just-in-time planning principles

requirements for workplace documentation, inventory systems and records

site layout and obstacles

sources of product information

strategies to seek out sources of product knowledge and to use this information to inform work

types of equipment and storage areas appropriate for different types of goods including perishable, fragile and/or dangerous/hazardous goods

workplace procedures and policies relevant to the application of product knowledge to the organisation of workplace operations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify and categorise products

1.1

Products are identified in terms of specified criteria in accordance with workplace procedures

1.2

Products are categorised in terms of specified criteria in accordance with workplace requirements

2

Match products to locations based on specified criteria

2.1

Locations for products are determined based on specified criteria

2.2

Labels, inventory systems and other information sources are used to assist in identifying products, and handling and storage requirements

3

Assist individuals to solve stock identification and location problems

3.1

New stock items are identified and particular product information is brought to the attention of relevant personnel

3.2

Stock queries are predicted and team members are assisted to locate and assimilate information relevant to these products

3.3

Personnel are assisted with routine and non-routine stock enquiries and actions are taken to update product information for relevant personnel

3.4

Personnel are encouraged to maintain and build product knowledge by accessing product information and applying problem solving and information analysis skills

4

Identify appropriate transfer and handling requirements

4.1

Resources used to transfer different products through the storage zones are identified and evaluated

4.2

Work in receival and despatch areas is supported by identifying and reporting variances

4.3

Stock re-ordering is informed by knowledge of product source, frequency of pick destination or seasonality of products and potential for supply problems

4.4

Relevant documentation is completed in accordance with workplace procedures

5

Contribute to continuous improvement

5.1

Knowledge of customer requirements is used to determine work design

5.2

Potential problems are predicted and notified to appropriate personnel

5.3

Opportunities for improvements to own work methods are identified and notified to appropriate personnel

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing, reading and interpreting relevant product information, policies and regulatory requirements

applying relevant legislation and workplace procedures

communicating and working effectively with others

modifying activities depending on operational contingencies, risk situations and environments

operating and adapting to differences in products and services in accordance with operating procedures

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using relevant communications, computing and office equipment

using information on products/stock to determine, plan and organise processes used for receival, storage, goods movement, despatch, stock levels and re-ordering processes

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

codes of practice and regulations relevant to workplace activities

documentation requirements including reports and records concerning damaged or contaminated goods

housekeeping standards and procedures

information on various categories or groups of products including their key characteristics and hazards, and any special handling, stacking and storage requirements

operational work systems, equipment, management and site operating systems

product sources, destinations and potential problems

re-ordering procedures and just-in-time planning principles

requirements for workplace documentation, inventory systems and records

site layout and obstacles

sources of product information

strategies to seek out sources of product knowledge and to use this information to inform work

types of equipment and storage areas appropriate for different types of goods including perishable, fragile and/or dangerous/hazardous goods

workplace procedures and policies relevant to the application of product knowledge to the organisation of workplace operations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.